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Help Center

How Can WeHelp You?

Find answers to common questions, learn how to use CV Anywhere features including AI tools, interview preparation, career coaching, and get the support you need.

Quick Guides

Get started quickly with these step-by-step guides for common tasks

Quick Start Guide

Get up and running in 5 minutes with your first professional CV.

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CV Editing Tips

Learn best practices for creating compelling CV content that stands out.

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Sharing Your CV

Master privacy settings and sharing options to control your CV visibility.

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AI Cover Letters Guide

Learn how to create and analyze cover letters using our AI-powered tools.

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AI Personal Statements Guide

Learn how to create and analyse personal statements using our AI-powered tools for Civil Service applications.

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Using Career Tools

Master the JD Fit Checker, Interview Coach, Career Coach, and Application Tracker.

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Account Settings

Customise your account, manage billing, and configure preferences.

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Frequently Asked Questions

Find answers to the most common questions about CV Anywhere

Getting Started

Creating your first CV is easy! Simply sign up for an account, click "Create CV" in your dashboard, and either upload an existing CV document or start from scratch using our guided editor. Our AI will help extract and structure your information.
Yes! You can upload PDF or Word documents and our system will intelligently extract your information. We support most common CV formats and will preserve your content while making it web-ready.
We support PDF (.pdf) and Microsoft Word (.docx, .doc) files. For best results, ensure your document is text-based rather than a scanned image.
Yes! Our free plan allows you to create up to 2 CVs with basic AI suggestions (first 2 recommendations). You can upgrade to Next Move or Lifetime plans for unlimited CVs, full AI analysis, advanced tools (JD Fit Checker, Interview Coach, Career Coach), and premium features.

CV Creation & Editing

Navigate to your dashboard and click "Edit" on your CV. Our unified CV builder offers two modes: Form Mode for guided, structured editing with AI assistance, and Quick Edit Mode for fast, direct markdown editing. Switch between modes anytime and see real-time previews as you edit.
Form Mode provides a guided, step-by-step interface perfect for building CVs from scratch with AI suggestions for each section. Quick Edit Mode gives you direct access to markdown editing for quick changes, ideal for experienced users or when you need to make fast updates.
Yes! Paid plan subscribers can customize colors, fonts, add logos, and apply custom branding to make their CV unique. Visit the "Branding" section in your dashboard to get started.
You can add or remove sections by editing the markdown content directly. Common sections include Professional Summary, Experience, Education, Skills, and Projects. Simply add new headings or remove existing ones.
Yes! Use the "Export PDF" button in the CV editor. This will open a print-optimized version of your CV that you can save as a PDF using your browser's print function.

Sharing & Privacy

Each CV gets a unique URL that you can share with employers, recruiters, or include in your email signature. You can also control who can view your CV through privacy settings.
Yes! In your privacy settings, you can set your CV to private (only you can view), password-protected, or public. Premium subscribers have additional privacy controls for specific sections.
Paid subscribers can use selective sharing to show or hide specific sections like contact details, personal information, or references depending on the audience.
Analytics are available on paid plans. You can see view counts, popular sections, visitor patterns, and engagement metrics in your dashboard analytics section.

Subscription & Billing

We offer flexible pricing starting from £8/month for our Next Move plan, which includes unlimited CVs, full AI analysis, all career tools (JD Fit Checker, Interview Coach, Career Coach, Application Tracker), and premium features. We also offer Lifetime Access for a one-time payment of £99. Check our pricing page for current rates and features.
Absolutely! You can cancel your subscription at any time from your account settings. Your subscription will remain active until the end of your current billing period.
Yes, we offer a 30-day money-back guarantee for new paid subscriptions. Contact our support team within 30 days if you're not satisfied.
We accept all major credit cards (Visa, Mastercard, American Express) and support various payment methods through our secure payment processor, Stripe.

AI Cover Letters

Navigate to "Cover Letters" in your dashboard and click "New Cover Letter". Select "Generate" mode, choose your CV, paste the job description, optionally add a company URL, and select your preferred tone. Click "Generate Cover Letter" and our AI will create a tailored cover letter for you.
Yes! Select "Analyze" mode when creating a new cover letter. Paste your existing cover letter along with your CV and the job description. Our AI will provide detailed feedback, scores, and suggestions for improvement, plus generate an improved version.
Our AI uses your CV content, the job description you provide, and optional company information from the URL you share. It matches your skills and experience to the job requirements and creates tailored content that highlights your relevant qualifications.
Yes! When generating a cover letter, you can choose from formal, professional, or friendly tones. You can also select your preferred length (short, standard, or detailed), and the AI will adjust the content accordingly.
After generating or analyzing your cover letter, you can export it as a PDF or DOCX file using the export buttons. You can also copy the text to your clipboard for use in email applications or other documents.
The AI Cover Letter Generator & Analyzer is available on paid plans (Next Move, Lifetime Access, and legacy plans). Free plan users will see an upgrade prompt when trying to access this feature.

AI Personal Statements

Navigate to "Personal Statements" in your dashboard and click "New Personal Statement". Select "Generate" mode, choose your CV, paste the job description and person specification, optionally add a company URL, and select your preferred tone and length. Click "Generate Personal Statement" and our AI will create a tailored personal statement for you.
Yes! Select "Analyse" mode when creating a new personal statement. Paste your existing personal statement along with your CV, job description, and person specification. Our AI will provide detailed feedback, scores, and suggestions for improvement, plus generate an improved version that meets Civil Service standards.
Our AI uses your CV content, the job description, person specification (including essential and desirable criteria), and optional company information from the URL you share. It matches your skills and experience to the role requirements and creates tailored content that addresses Civil Service Success Profiles and competencies.
Yes! When generating a personal statement, you can choose from formal, professional, or approachable tones. You can also select your preferred length (short ~300 words, standard ~500 words, extended ~800 words, or custom word count), and the AI will adjust the content accordingly.
After generating or analysing your personal statement, you can export it as a PDF or DOCX file using the export buttons. You can also copy the text to your clipboard for use in Civil Service applications or other documents.
The AI Personal Statement Builder & Analyser is available on paid plans (Next Move, Lifetime Access, and legacy plans). Free plan users will see an upgrade prompt when trying to access this feature.
Our AI is specifically designed for Civil Service applications and understands Success Profiles, Civil Service competencies, and public service values. It ensures your personal statement addresses essential criteria, demonstrates relevant experience, and aligns with Civil Service recruitment standards.

JD Fit Checker

The JD Fit Checker analyses how well your CV matches a specific job description. It provides a compatibility score, identifies matched skills, highlights missing requirements, and suggests improvements to increase your chances of getting shortlisted.
Navigate to "JD Fit Checker" in your dashboard, select your CV, and paste the job description you want to apply for. Click "Analyse Fit" and our AI will provide detailed analysis including a match score, matched skills, missing requirements, and actionable suggestions.
Free users can access a preview of the analysis. Upgrade to Next Move or Lifetime plans to get full access including the ability to apply suggestions and create tailored cover letters directly from the analysis.

Interview Coach

Interview Coach is your AI-powered practice partner that helps you prepare for job interviews. It provides quick practice sessions and role-tailored mock interviews with real-time feedback on your answers.
Quick Practice lets you practise answering common interview questions without needing to upload a CV or job description. Perfect for general interview preparation and building confidence.
Role-tailored interviews analyse your CV and the job description to generate specific, relevant interview questions for that role. This helps you prepare for the exact type of questions you're likely to face.
Free users get 2 quick practice sessions and 1 role-tailored session. Upgrade to Next Move or Lifetime plans for unlimited sessions, audio mode, ESL assistance, and advanced features.

Career Coach

Career Coach is your AI career advisor that provides personalised guidance on career moves, skill development, industry insights, and professional growth strategies based on your CV and career goals.
Career Coach can help with career transitions, skill gap analysis, salary negotiations, industry trends, professional development plans, networking strategies, and general career guidance tailored to your experience and goals.
Career Coach is available exclusively on Next Move, Lifetime, and Business plans. Free users will see an upgrade prompt when accessing this feature.

Application Tracker

Application Tracker helps you manage your job search by tracking all your applications in one place. Monitor application statuses, set follow-up reminders, and analyse your success rate to optimise your job search strategy.
Free users can track up to 3 applications. Upgrade to Next Move or Lifetime plans for unlimited application tracking, analytics, reminders, and advanced tracking features.
Yes! Premium users can set automatic reminders for follow-ups, interview preparation, and other important dates. You'll receive notifications to help you stay on top of your job search.

Verified Opportunities

Verified Opportunities is a curated feed of genuine job openings from verified employers. Every listing is checked for legitimacy, providing a spam-free job search experience tailored to your profile.
Our AI analyses your CV, skills, and experience to show you the most relevant job opportunities. You'll see matches that align with your career level, industry experience, and professional goals.
Free users can view 1 verified opportunity per day. Upgrade to Next Move or Lifetime plans for unlimited daily views and advanced filtering options.

Technical Support

Try refreshing your browser first. If the issue persists, clear your browser cache or try a different browser. Contact support if you continue experiencing problems.
Ensure your file is under 10MB and in a supported format (PDF or Word). Check your internet connection and try uploading again. Disable browser extensions if the issue continues.
Yes! CV Anywhere is fully responsive and works on all devices. Your CV will look great on phones, tablets, and desktop computers.
Absolutely. We use enterprise-grade security including encryption, secure hosting, and regular security audits. Your data is protected according to UK GDPR standards.

Still Need Help?

Our support team is here to help you succeed with CV Anywhere

Email Support

Get detailed help from our support team

support@cvanywhere.com
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Documentation

Comprehensive guides and tutorials

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Self-service
Available Monday - Friday, 9 AM - 6 PM GMT
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Additional Resources

System Status

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