List computer skills by naming relevant software and the tasks you can perform with it. “Excel: pivot tables and monthly reconciliation” tells a reader more than “computer literate” or an unexplained proficiency score.
Use this guide for digital tools and proficiency wording. For the complete section layout, see resume skills section examples.
Start with the work, then name the tool
Check which systems and tasks appear in the vacancy. Include the ones you genuinely use. If you have experience with a comparable system, name your actual tool rather than substituting the employer's preferred product.
For example, experience in one CRM can be relevant, but it is not proof that you have used every CRM. Describe the task: maintaining case records, updating contacts or preparing pipeline reports.
Does your resume clearly show results for each role?
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Examples by type of work
These are fictional examples to adapt, not a checklist of software everyone should claim.
| Work area | Possible skills wording | Evidence to add elsewhere |
|---|---|---|
| Administration | Word document styles; Outlook calendars; Excel filters | A document, booking process or record check you completed |
| Reporting | Excel pivot tables; SQL joins; Power BI dashboards | How you checked a dataset and communicated the findings |
| Customer support | CRM case notes; knowledge-base editing | How you recorded and handed over an enquiry |
| Design | Figma components; image preparation; accessible colour checks | Your contribution to a reviewed design project |
| Development | TypeScript; Git; unit tests | A feature you built, reviewed or maintained |
| Marketing | Email campaign setup; spreadsheet reporting | A campaign task and the checks you performed |
Describe your level without skill bars
Use task-based boundaries:
- Learning: “SQL coursework: SELECT statements and joins in practice datasets.”
- Applied experience: “SQL: wrote validation queries for weekly reporting.”
- Wider responsibility: “Maintained shared reporting queries and reviewed changes with analysts.”
These represent different kinds of evidence, not standardised certification levels. Avoid calling yourself an expert just because you use a tool frequently. A percentage rating does not explain which tasks you can complete.
A complete fictional section
Computer skills
Office: Word styles and templates; Outlook shared calendars
Spreadsheets: Excel filters, SUMIF and pivot tables
Records: CRM contact updates and case notes
An experience bullet could support the spreadsheet claim:
Prepared the weekly order summary using pivot tables and checked totals against the source records before sending it for review.
Keep the list brief enough to scan. If the vacancy requires basic document tasks, those can be relevant. If you are applying for a software engineering role, routine email use is unlikely to deserve the same space as programming and testing.
How to describe AI tool experience
Name the workflow you used and the checks you performed. “AI expert” is vague; “Used an approved drafting assistant to prepare help-article outlines, then checked instructions against the product” describes a bounded task.
Only claim tools and responsibilities you actually used. Do not include private prompts, customer records or confidential work examples. A course or personal experiment should be labelled as such, and using a chat tool does not establish machine-learning engineering experience.
Common questions
Should I list certificates?
Include relevant, accurate credentials with the issuer and date where useful. Keep certification separate from claims about commercial experience. Check the credential's current name and status before listing it.
What if I have not used the employer's software?
Describe related experience honestly. You can identify transferable tasks in an application, but do not rename your experience to create a false exact match.
How do I check the exported resume?
Make sure tool names remain selectable text and the list reads in the intended order. Follow the employer's requested file format. Our ATS-friendly resume checks cover practical file checks without promising a screening result.
Before submitting, compare each item with a real example you could discuss. Remove anything that only appears because it sounds impressive, and use skills evidence examples to strengthen your supporting bullets.